Katama Bay is a two-person agency for established local businesses that want a direct relationship with the people responsible for the work. You know who is handling the technical details, who is keeping the conversation moving, and what should happen next.
They need a website that works, a clearer way to be found and chosen, and a partner who follows through. We keep the client list focused, use a standard approach wherever it improves reliability, and make room for judgment where the business genuinely needs it.
Technical strategy and delivery
Chuck leads the technical work: websites, hosting, local search, online stores, system connections, measurement, and launch quality. He is responsible for understanding how the pieces work together and for finding the real cause when they do not.
Client experience and follow-through
Melanie keeps the client side moving: first conversations, onboarding, requests, check-ins, priorities, and the follow-through that keeps work from disappearing between meetings. She keeps the discussion centered on the business rather than the software.
You receive a personal reply confirming what we understood.
We explain whether it fits the current plan, belongs in the priority list, or needs a separate scope.
You know what happens next, what we need from you, and when you will hear from us again.
You hear when the work is complete and what, if anything, should happen next.
Tell us what you want to improve. We will give you a straight answer about the right next step.
